Shipping and Returns
Shipping and deliveries
EasyPeasy accepts orders for delivery on Italian territory, including the islands, and in the European Union countries indicated on our website. The shipment of the goods takes place within the maximum time possibly indicated in the conditions of the offer and, for time-based offers (flash-deal), it could start from the end of the same. The shipment of the goods takes place within the times indicated in the order confirmation. Delivery times can also be indicated before concluding the purchase procedure in the cart summary or on the product page. This information is indicative and does not represent a certain date, as it is not always possible to predict any delays due to the courier in charge of delivering to the Customer. In any case EasyPeasy, unless otherwise specified on the product sheet, undertakes to deliver the goods within 10 working days from the date of the order and on average deliveries take place in 24/48 working hours throughout Italy with the exception of the islands where average times delivery are 48/72 hours (working days). In the unlikely event that the goods become unavailable for any reason after receipt of the order, a refund of any payment received will be issued, at no cost to the User. The User can be informed via email of the moment in which the product is shipped by EasyPeasy. The User will be notified, if available, of the courier's name and the shipment tracking code (waybill or "Tracking"), via which it will be possible to follow its status. This information, if available, will also be visible in the User Account. EasyPeasy cannot guarantee that multiple products purchased at the same time will be delivered in a single shipment, nor that any different shipments will arrive at their destination at the same time. It is not possible to guarantee a precise delivery date or time as this depends on the courier, the destination address and the person in charge of the delivery. EasyPeasy cannot therefore be held responsible for any direct or indirect consequence deriving from these times. Unless otherwise specified during the purchase process, the delivery of the order is understood to be at street level. For shipping, EasyPeasy uses packaging patented and approved by the courier, designed to guarantee the integrity of the product. In any case, upon delivery of the goods by the courier, the User will be required to verify that the packaging is intact, undamaged, or otherwise altered, including in the sealing materials (adhesive tape or strapping) or that there are no liquid leaks. Any damage to the packaging and/or the product must be immediately contested by the User, placing a written control reserve (and specifying the reason for the reserve, e.g. "Hounded packaging", "Crushed packaging", etc.) on the courier delivery. Once this document has been signed, the User will no longer be able to make any objection regarding the characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, by writing an email to: firstname.lastname@example.org. In the event of non-delivery of the goods within the times indicated, the The user will be required to notify EasyPeasy, who will check the status of the shipment and any anomaly with the courier. Following a shipping anomaly (e.g. parcel lost or destroyed during transport), EasyPeasy will send the product again, compatibly with the availability of the same in the warehouse, without further costs or burdens for the User, or, at refund the order in full.
L’Utente che richieda una prestazione per fini estranei The User who requests a service for purposes unrelated to his professional activity has the right to withdraw from the purchase contract concluded with EasyPeasy without any penalty and without having to provide any reason, within 14 working days pursuant to and by effect of art. 52 paragraph 1 of the Consumer Code, which start from the day of receipt of the product purchased on easypeasydrink.com. The withdrawal may be exercised by the Customer, pursuant to art. 54 paragraph 1 Consumer Code, using the withdrawal form set out in Annex I, part B of the Consumer Code or by submitting any other explicit declaration of your decision to withdraw from the contract, to be sent either by letter with return receipt, to Shot Bar di Maresca Rosa, Via Santa Maria della Pietà 26, 80067 Sorrento (NA) or by email at email@example.com. The letter with return receipt must contain an indication of the product and the order number. The burden of proof relating to the correct exercise of the right of withdrawal, in accordance with the procedure indicated above, is borne by the User. Following the correct exercise of the withdrawal, unless EasyPeasy collects the goods directly, the User will have the obligation to return the goods without undue delay and in any case within 14 days from the date on which the User communicated to EasyPeasy his decision to withdraw from the contract pursuant to art. 54, ch. 4. The User must visibly apply, on the packaging, the document received from EasyPeasy following the above notification of withdrawal, which already indicates the shipping address and the order details necessary to identify the delivered at destination. The User is advised to insert a copy of this document also inside the packaging, in order to avoid loss or the impossibility of identifying the return once it has arrived in the warehouse. The relative shipping costs of the goods will be borne by the User, except in the case in which EasyPeasy has not informed the same in this regard when concluding the contract, in accordance with art. 57 paragraph 1 of the Consumer Code. The goods must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all their parts, accompanied by all accessories and leaflets, identification tags and original labels, where present, still attached to the goods and intact and not tampered with, as well as perfectly suitable for the use for which they are intended and free from signs of wear or dirt. As required by art. 57 paragraph 2 of the Consumer Code, the User is responsible for any decrease in value resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods themselves. In this case EasyPeasy, upon written notice to be sent to the User within 5 working days of receipt of the goods, may reduce the amount of the refund based on this decrease in value, providing the same, in the event that the refund has already been paid, the bank details for the payment of the amount due by the User due to the decrease in value of the goods. EasyPeasy may refuse to accept a withdrawal for food products that have been consumed, even partially. Pursuant to art. 59 of the aforementioned Consumer Code, goods made to measure or personalized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration, are excluded from the possibility of withdrawal.
Exceptions to the right of withdrawal
In any case, it is understood that, with reference to the provision of services, the right of withdrawal cannot be exercised by the User after the complete supply of the products by EasyPeasy if the supply itself began with the express agreement of the User and the latter has agreed to lose the right of withdrawal following the full execution of the service by EasyPeasy. In any case, pursuant to art. 59 of the Consumer Code, goods made to measure or customized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.
Any disbursement of sums by way of reimbursement by EasyPeasy, if due, will take place pursuant to article 56 paragraph 1 of the Consumer Code in the shortest possible time, and in any case no later than 14 days from the date on which the event that gave rise to the refund occurred and in the event of withdrawal, from the day on which the User became aware of the relative exercise. EasyPeasy will refund using the same means of payment used by the User for the initial transaction, unless expressly agreed otherwise with the User and on condition that the same does not incur any costs as a result of using the different means of payment. If the User has expressly chosen a different type of delivery which provides for higher delivery costs than those connected to the standard delivery offered by EasyPeasy ("Additional Costs"), the latter will not be required to reimburse the related Additional Costs. It is understood that, with the exception of cases in which EasyPeasy has decided to collect the goods directly, EasyPeasy may withhold the refund until it has received the goods or until the User has demonstrated that he has returned the goods, depending on which situation occurs first.